FAQs

2 minute read

What Can I Expect From Your Engineers?

Meet The Engineer

As one of the leading figures in the UK fire safety industry, we at Elite Fire pride ourselves on providing all customers with first rate services every time.

We believe that effective communication plays a big role in customer service, and helping you to understand what you can expect when you call on Elite Fire to carry out your fire safety services is part of this.

The Process

Upon contacting Elite Fire with your needs, you will be assigned a project manager who will respond to your request within the hour. A face-to-face appointment will then be made to thoroughly discuss your needs and assess which products and services you require.

You will then be quoted within 72 hours – the next day, in the majority of cases – in order to allow us to get started on all fire safety work as quickly as possible.

Your very own project manager will be local to your region, ensuring that you have a point of contact with us who is on hand when you need them – whether you require fire alarm maintenance or fire training for your staff. They will oversee all elements of the project from start to finish, and our technicians have the experience necessary to adapt to any unforeseen changes or alterations to the work.

Product and Service Guarantee

Elite Fire work hard to develop long-lasting relationships with our clients, providing an aftercare service and maintenance work for the entire life of the products we supply and install.

As we only work with leading manufacturers, you can be sure that you’re receiving the highest quality every time. All of our engineers are part of the BAFE Registered Technician’s Scheme, demonstrating their ability to perform thorough and detailed checks across all of our equipment, including alarms, extinguishers, lighting, fire doors, sprinklers and more.

Every item that’s supplied and fitted by Elite Fire comes with our own servicing guarantee, ensuring that your systems and property are fully protected at all times. All of the work that we carry out is fully audited and accredited by leading industry associations, including the British Fire Consortium, BAFE, the Contractors Health & Safety Assessment Scheme, the Fire Industry Association and more.

Working with an accredited company is the best way to ensure that your business remains in full compliance with British Standards and all industry regulations.

Past Work

Elite Fire have carried out work for a wide range of clients across all commercial sectors, including hotels and restaurants, the aviation industry, retail, motoring, facilities management and more, and our skilled engineers have over 150 years of experience between them, making us the best choice for your property’s fire safety needs.

Whether installing over 100 fire extinguishers, stands and safety signs at the new London offices of Allianz Insurance PLC, or replacing an old closed protocol with an open protocol system at the offices of Household Name Insurance Company in Reigate (replacing and commissioning 295 devices in the same weekend), our team have consistently proven that they have the flexibility to adapt to any scenario.